Open311 is a form of technology that provides open channels of communication for issues that concern public space and public services. Primarily, Open311 refers to a standardized protocol for location-based collaborative issue-tracking. By offering free web API access to an existing 311 service, Open311 is an evolution of the phone-based 311 systems that many cities in North America offer.
NYC has adopted Open311’s Inquiry API. The next Mayor should implement the GeoReport API, and evolve the NYC Scout program / brand.