Through 311, New York City has demonstrated the maximum value of constituent feedback. Although the greenbook is currently available online, it does not provide a deep enough view into government services and who runs them. The idea of “Yelp.gov” would be produce a holistic view of NYC services, staff, contact information, and provide a mechanism for constituents to give open and public feedback to agencies. This public score record site would be similar to Grade.DC.gov but look and act more like Yelp.com.
Actually, I’ve been fantasizing about something like this for NYC schools as part of the show & tell application process. Many families in un-zoned districts have to selectively apply to elementary and middle school. Word of mouth is often the most popular means for selection but it can be so limiting. We talk and listen within our own circles. Wouldn’t it be great if there were an easier and more efficient way to learn what other parents (and students) are saying about all schools?